Wild Bill's

Returns & Exchanges

Our Guarantee

At Wild Bills Western Emporium, our guarantee is simple. We want every one of our customers to be completely satisfied, so we always strive to do the right thing. If you are unhappy in any way with your shopwildbills.com catalog purchase, simply return it, in reasonable condition, within 30 Days for credit or exchange. Our hassle-free customer service department promises to always treat you with honesty and fairness.
Altered items are not refundable, but satisfaction is guaranteed.

Methods of Refund

Original method of payment How we will refund you
Credit Card Same card as original purchase 
Check Refund check sent within 10 business days 
Gift Certificate Gift Certificate 
Money Order/Cashier's Check Refund check sent within 10 business days 

Returns/Exchanges with invoice

1. Complete the return form on the back of the invoice.

2. Please send via UPS, Insured US Mail, or other insured service. You may use the mailing label located on your invoice or send to:

Wild Bills Western Emporium
1235 Broadway
El Cajon, Ca. 92021

3. Please allow a minimum 7-10 business days for us to receive and process your return or exchange. Adjustments to credit cards will be seen within two credit card statements.

4. Wild Bills Western Emporium will not accept any packages that are shipped COD. Wild Bills Western Emporium will not accept returns of altered or custom merchandise, books, or videos. Wild Bills Western Emporium will not accept returns of any items that have been worn or undergone any form of cleaning process. Please try on all clothing before washing or dry cleaning. Also, boots should be tried on only on carpet, as scuffed soled boots cannot be returned.

5. In most circumstances, our customer is responsible for shipping charges to and from our facility. Exchanged items are shipped back to our customers, standard shipping, free of charge. Exceptions apply; contact a Wild Bills Western Emporium representative for more details.

Returns/Exchanges without invoice

If you no longer have the return form that was included in your package, please follow the steps below:

1. Include a note or letter containing the following information:

• Name and address in which the original order was placed under.
• Daytime phone number where someone can be reached if there is a question with the return.
• List of item(s) being returned.
• Action to be taken: return or exchange.
• List of Replacement items, including sizes, colors, and/or any other options needed.

2. Please send via UPS, Insured US Mail, or other insured service. Send the package to:

Wild Bills Western Emporium
1235 Broadway
El Cajon, Ca. 92021

3. Please allow a minimum 7-10 business days for us to receive and process your return and exchange. Adjustments to credit cards will be seen within two credit card statements.

4. Wild Bills Western Emporium will not accept any packages that are shipped COD. Wild Bills Western Emporium will not accept returns of altered or custom merchandise, books, or videos. Wild Bills Western Emporium will not accept returns of any items that have been worn or undergone any form of cleaning process. Please try on all clothing before washing or dry cleaning. Also, boots should be tried on only on carpet, as scuffed soled boots cannot be returned.

5. In most circumstances, our customer is responsible for shipping charges to and from our facility. Exchanged items are shipped back to our customers, standard shipping, free of charge. Exceptions apply; contact a Wild Bills Western Emporium representative for more details.